Frequently Asked Questions
Everything you need to know about bringing Folklore into your home.
What is the typical shipping lead time for furniture?
Most of our handcrafted furniture pieces ship within 5-7 business days. Custom or oversized items may take up to 3-4 weeks for delivery depending on your location.
Do you offer international shipping?
Currently, Folklore Home Store ships within the continental United States and Canada. We are working on expanding our logistics to support international orders soon.
What is your return policy for home decor?
We offer a 30-day return window for most decor items in their original packaging. Please note that shipping fees are non-refundable and a restocking fee may apply to large furniture items.
Are your textiles and rugs ethically sourced?
Yes, we pride ourselves on working with certified artisans and sustainable suppliers. Every textile in our collection is vetted for fair labor practices and high-quality natural materials.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.